Structured Process to Handling Complaints
Find out why clients complain, techniques for handling angry clients, and referral, resolution and reviewing systems.
Course Type: Videocast
Presenter: Deb Render
- This course is a videocast and lasts approximately 40 minutes
- You have access to the course for 14 days
(Access period begins upon successful redemption of an Access Token)
- Includes downloadable resources and access to an online forum
- Complete a quiz to attain your certificate of achievement
- CPD points earned: 1 AVN NIAG | 0.5 NZVNA AVNP | 1 AVA VetEd
Course access instructions are available from the 'Instructions' tab in the top menu and also supplied in the purchase confirmation email.
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