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Structured Process to Handling Complaints

Structured Process to Handling Complaints

  • 5900


Find out why clients complain, techniques for handling angry clients, and referral, resolution and reviewing systems.

Course Type: Videocast
Presenter: Deb Render

  • This course is a videocast and lasts approximately 40 minutes
  • You have access to the course for 14 days
    (Access period begins upon successful redemption of an Access Token)
  • Includes downloadable resources and access to an online forum
  • Complete a quiz to attain your certificate of achievement
  • CPD points earned: 1 AVN NIAG | 0.5 NZVNA AVNP | 1 AVA VetEd

CPD CPD CPD

Course access instructions are available from the 'Instructions' tab in the top menu and also supplied in the purchase confirmation email.


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