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Mystery Shopping

Mystery Shopping

  • 29500


Are you wanting to increase your competitive edge and analyse the effectiveness of your customer engagement strategies? Research shows that it is the quality of employee interaction which has the greatest effect on your customer’s perceptions.

CCG’s Mystery Shopper Program allows you to view your practice’s service levels, and identify and monitor high performing products. Additionally, you will be able to effectively identify opportunities for training and development within your practice. The Mystery Shopper Program provides a full colour report, delivering detailed and qualified critique for practices seeking to improve their bottom line.

Mystery Shopping is available as either a Random or Targeted Program for your selection.

Random Program:

This program consists of no targeted calls and is completely random. Whoever answers the phone at the time of the call is the person who will be mystery shopped.

Base Package ($295) Includes:

  • 4 phone calls
  • Full report and debrief with recommendations
  • Additional calls available at $60 each

Annual Package ($945) Includes:

  • 4 snapshots (1 per quarter) which includes;
  • 4 phone calls
  • Full report and debrief with recommendations
  • Should you require additional calls for the Annual Package, please contact CCG to discuss customisation

Targeted Program:

This program allows you to nominate a range of people that are eligible to be mystery shopped. You will need to provide a roster for the nominated people and details of any expected leave during the Mystery Shop period to allow the calls to be timed accordingly (we will contact you for these details).

Base Package ($390) Includes:

  • 4 phone calls
  • Full report and debrief with recommendations
  • Additional calls available at $85 each

Annual Package ($1250) Includes:

  • 4 snapshots (1 per quarter) which includes;
  • 4 phone calls
  • Full report and debrief with recommendations
  • Should you require additional calls for the Annual Package, please contact CCG to discuss customisation