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Developing Customer Service Standards

Developing Customer Service Standards

  • 9900

Understand the importance of a consistent approach to customer service, telephone standards and pre and post consultation standards.

Course Type: Short Course
Presenters: Rosie Overfield | Deb Render

  • Multi module videocasts lasting approximately 30 min / 40 min / 50 min to complete
  • You have access to the course for 90 days
    (Access period begins upon successful redemption of an Access Token)
  • Includes downloadable resources and access to an online forum
  • Complete a quiz to attain your certificate of achievement
  • CPD points earned: 3 AVN NIAG | 3 NZVNA AVNP | 3 AVA VetEd


Course access instructions are available from the 'Instructions' tab in the top menu and also supplied in the purchase confirmation email.

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