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BUNDLE: Customer Service Skill Builders

BUNDLE: Customer Service Skill Builders

  • 5000


BUNDLE and SAVE 34%!!

This bundle includes the following 4 Skill Builder ProSkills.


How to Appropriately Place a Caller on Hold

Approximately 85% of business in a Veterinary practice comes via the telephone. Learn key tips to make a positive impression when placing calls on hold.

Course Type: Skill Builder
Presenter: Deb Render

  • This course is a videocast and lasts approximately 10 minutes
  • You have access to the course for 14 days
    (Access period begins upon successful redemption of an Access Token)

How to Book a Follow Up Appointment

On average, clients visit their vet between 1.6-1.8 times per year. Find out how you can increase this rate and improve pet health and client compliance.

Course Type: Skill Builder
Presenter: Deb Render

  • This course is a videocast and lasts approximately 13 minutes
  • You have access to the course for 14 days
    (Access period begins upon successful redemption of an Access Token)

How to Handle a Price Enquiry

Price shopper phone calls are common in the Veterinary practice. Learn how to communicate value and bond the client to your practice for life.

Course Type: Skill Builder
Presenter: Deb Render

  • This course is a videocast and lasts approximately 14 minutes
  • You have access to the course for 14 days
    (Access period begins upon successful redemption of an Access Token)

How to Inform Clients of Delays

Despite best efforts, there will be times when delays are inevitable in practice. Find out how to professionally and efficiently manage these situations to maintain client satisfaction.

Course Type: Skill Builder
Presenter: Deb Render

  • This course is a videocast and lasts approximately 7 minutes
  • You have access to the course for 14 days
    (Access period begins upon successful redemption of an Access Token)

Course access instructions are available from the 'Instructions' tab in the top menu and also supplied in the purchase confirmation email.


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